Terms and Conditions of Hire
1. Hire Form
a. A Hire Form must be completed for each carrier you borrow with your full name, address and contact details, loan charges, deposit values, return method and due date. Please provide current, accurate contact information. A printed copy of these Terms and Conditions, including details of your hire will also be provided for your records.
b. Your personal details will be kept in accordance with the Data Protection Act 1998, and will only be used to contact you in relation to your loan and occasional Sling Library events or promotions.
2. Loan Cost and Duration
a. All carriers are lent subject to availability, condition and suitability.
b. The standard loan period is 14 days. The minimum charge for any sling or carrier loan is £5.
c. At our discretion you may arrange to borrow a carrier for a shorter or longer period. This must be fully agreed in advance. Fees charged on a pro-rata basis, minimum hire fee is £5.00.
a. A fully refundable deposit is required for each loan. The deposit amount is roughly equivalent to the cost of replacing the carrier or accessory being borrowed and will be returned in full following the timely return of the carrier or accessory undamaged with all instructions and any additional accessories.
b. The replacement of any lost carriers, accessories or instructions will be paid for out of your deposit. Charges for missing instructions will be between £1 (for photocopied instructions) to £3 (for the most comprehensive booklets). Charges for lost components will be equal to replacement cost (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.
4. Payment Methods
a. Loan costs are payable by cash or PayPal payment. For renewals or reserved carriers, bank transfers in advance are also acceptable.
b. Deposits may be given as cheque, cash or PayPal payment (or bank transfer if made in advance), and are refunded by the method given unless otherwise discussed.
c. Paypal payments are to be sent via Friends and Family please. This is for the protection of the library and to minimise fees as we are a non-profit making organisation.
5. Late Returns and Loan Extensions
a. It is often possible to renew your loan for an additional 1-2 week period (unless the carrier is in high demand), with payment made by PayPal or bank transfer, or taken from your cash deposit. Please email or contact via the West Surrey Slings Facebook page to arrange a loan extension.
b. If you return your carrier after the agreed date without making contact, we will charge £1 per day late fees (depending on the value of the carrier) for every day past the agreed returns due date until the date that you contact us and agree a resolution. These fees will be deducted from your deposit. If you have paid your deposit by cheque, it will be banked one week after the return date.
c. Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been agreed by us before the end of the loan period (this allows for things like postage delays).
If we do not hear from you within 30 days from the end of your original loan period, we will consider the carrier stolen, keep your full deposit and if necessary, inform Surrey Police.
d. If you are unable to return your carrier by the agreed date due to Library staff illness or holidays, we will extend your loan period for free and agree a new returns due date with you.
6. Returning and Posting Carriers
a. Returns can be made during any sling meet/workshop that West Surrey Slings is attending, or by prior arrangement at a mutually convenient time and location. If this is not possible the carrier and instructions may be returned by post to arrive on or before the returns due date.
b. If a carrier is to be returned by post or to my house, please contact directly for my home address, either via the website, our Facebook page or email .
c. The carrier is returned by post at your own cost and risk; we advise that you use a tracked and insured shipping method and retain proof of postage. Please ensure you allow sufficient time for the carrier to arrive by its return due date.
d. Please ensure that the carrier, instructions and any accessories are packaged appropriately – we prefer that you ‘double-bag’ the carrier. Please also enclose a covering note with your details so that we can match up the hires.